TRAFFIC LIGHTS SYSTEM - updated 25 January 2022

We are offering all services either by telephone consult or in person. Booked appointments only in Traffic Light Red - no walk-in or drop-in appointments.

The service may be slightly different than you are used to.

  • Our staff will help you make the right appointment.
  • If you are having a face-to-face appointment, you will be COVID-screened before your appointment and when you arrive at the clinic.
  • You will need to wear a mask when coming to the clinic and a medical mask during your appointment. We’ll give you a medical mask to wear.
  • If you require a support person with you, please let us know at the time of booking your appointment. Support people will be required to show their My Vaccine Pass either digitally or as a hardcopy at the time of your appointment.
  • Click here for more information on Family Planning appointments under the traffic lights system. 


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We will not answer health questions via this website or social media. If you need health advice outside of clinic hours, call Healthline on 0800 611 116.


Between 8am and 6pm on weekdays, you can make an appointment by calling the clinic. Use the Clinic Finder to find the clinic nearest you.

After hours, you can request an appointment by filling in the Ask for an Appointment form. We will call you back and book your appointment.  

If you need to cancel your appointment, use the Cancel my Appointment form.

Professional training and development

Contact our Professional Training and Development team for information about our courses for doctors, nurses, midwives and other clinicians working in sexual and reproductive health.

Health Promotion 

Contact your local health promoter about programmes for young people, their parents or caregivers, teachers and community workers. If you’re a teacher, school nurse, youth worker or community worker, you can also Ask for an Online Consultation with our health promoters.


Our National Office is located in Wellington.

Physical Address: Level 2, 205 Victoria Street, Wellington 6011
Postal Address: PO Box 11515, Wellington 6142 
Phone: 04 384 4349
Fax: 04 382 8356* Please do not fax patient information to this number. Use our Healthlink EDI: famplann

We will not answer health enquiries, make or change appointments in response to emails sent to this email address or phone number. 


Contact our Communication Team on 027 206 6462 or email 

Resource enquiries

Contact our resource team for information about our sexuality and relationship resources or phone us on 04 384 4349. 

Feedback and Complaints

Find out how to make a complaint or provide other feedback.

Your health information

Find out how to access your health information.

contact form

Please use the form below for general enquiries.

Do not use this form to make an appointment or cancel your appointment. We will not respond to appointment requests made using this form. 

Contact form