PERSONAL Medical QUESTIONS

In the best interests of your health and well-being, we will not answer personal medical questions via this website or our social media. If you need medical advice outside of clinic hours, call Healthline on 0800 611 116.

Health Professionals 

If you are looking to speak to one of our clinicians for advice, please call us on 0800 372 546 and we will direct your call to the most appropriate person.  

APPOINTMENTS

You can make an appointment by filling out the Ask for an Appointment form. We'll call you back and book your appointment while we are talking to you.

If you need to cancel your appointment, use the Cancel my Appointment form.

You can also phone the clinic yourself. Use the Clinic Finder feature to find the clinic nearest you. 

Professional training and development

Contact our Professional Training and Development team for information about our courses for doctors, nurses, midwives and other clinicians working in sexual and reproductive health.

Health Promotion 

Contact your local health promoter for information about our programmes for young people, their parents or caregivers, teachers and community workers.

If you’re a teacher, school nurse, youth worker or community worker, you can also Ask for an Online Consultation with our health promoters.

NATIONAL OFFICE

Our National Office is located in Wellington. 

Physical Address: Level 1, 15 Dixon Street, Wellington
Postal Address: PO Box 11515, Wellington 6142 
Phone: 04 384 4349
Fax: 04 382 8356* Please do not fax patient information to this number. Use our Healthlink EDI: famplann
Email: national@familyplanning.org.nz

This location is not a clinic - see our Wellington clinic. 

We will not answer personal medical enquiries, make or change appointments in response to emails sent to this email address. 

MEDIA ENQUIRIES

Contact our Communication Manager on 027 206 6462 or email media@familyplanning.org.nz. 

Resource enquiries

Contact our resource team for information about our sexuality and relationship resources or phone us on 04 384 4349. 

Feedback and Complaints

We welcome and rely on your feedback so we can improve our service. 

If you want to give feedback, a compliment, or make a complaint about any aspect of our clinical services, our health promotion, or international programmes work you can do any of the following:

• Complete a feedback form and give it to a staff member in the clinic 
• Talk with the manager at the clinic you visited
• Email us 
• Complete the contact form below

Please make sure we have the details we need to be able to contact you. These include your name, email address, the name and location of the clinic or programme.

If you are unhappy with our clinical services, our confidentiality, or your privacy you can contact the Health and Disability Commissioner or the Privacy Commissioner.

Students who have attended a Professional Training and Development course should follow the Professional Training and Development (PTD) Complaints Procedure.

If you use the contact form below, please note that we will not respond to personal medical questions, or make or change appointments received using this form.