Covid-19 Update

Covid-19 Update: We're open for a range of services during the Level 4 lockdown. Use the Ask for an Appointment to get a phone appointment with us during this time. 

We will be able to help with: emergency contraception prescriptions, contraceptive pill repeats (and some contraceptive pill starts) and abortion information.

If you are due for your depo provera jab or for your implant to be changed, we will give you a prescription for the pill until we're able to do face-to-face appointments again. 

If you have an appointment booked with us in the next month, we will be in touch with you to reschedule.

Due to infection control requirements we are unable to provide any face-to-face consultations in our clinics during the lockdown.

Schools, principals and teachers: Our Navigating the Journey sexuality education resources are available for just $25 (that's half-price) for the school holidays. Our resource shop is closed for the duration of the lockdown but these e-resources are available for purchase. 

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Please contact us at resource@familyplanning.org.nz.


Phone consultations

Ngā kōrero ā-waea

Phone consultations are an easy way to talk with a nurse:

  • You choose a time that suits you 
  • You don’t have to travel to the clinic 
  • You don’t have to pay for transport or parking
  • You don’t have to worry about child care or getting time off work.

There are many great reasons why a phone consultation with a nurse might work for you.

WHAT IS A PHONE CONSULTATION?

A phone consultation is when you talk with a nurse on the phone, just like you would if you were at your appointment in a clinic.

WHAT CAN BE DONE AT A PHONE CONSULTATION?

Here are some of the things that can be done at a phone consultation:

  • Getting the emergency contraceptive pill (ECP)
  • Getting a prescription for boxes of condoms
  • Getting a repeat pill prescription (in some cases)
  • Pre-appointments for the IUD and implant
  • Talking about your contraception options

Having a phone consultation does depend on a few things, so sometimes we might need to see you in the clinic instead.

When you call to make your appointment, ask us if a phone consultation is right for you, or the call taker might suggest it.  

HOW DOES A PHONE CONSULTATION WORK?

You book a phone consultation the same way you make an appointment:

  • Call us or use the Ask for an Appointment form and we’ll call you
  • You choose what time you’re available for the nurse to call you and the phone number the nurse can call you on, and your phone consultation will be booked in – just like for an appointment at a clinic.
  • The nurse will call you at the agreed time and you will have your appointment on the phone

WHAT IF I NEED A PRESCRIPTION? 

If you need a prescription, the nurse will send it to the pharmacy you choose and you collect it from there. The pharmacy might charge you a 'fax fee', which is usually between $3.00 and $5.00, but can sometimes be $10.00.

HOW MUCH DOES A PHONE CONSULTATION COST? 

The costs for a phone consultation are the same as for a clinic appointment. Check out our fees and charges page.

So, if you need to pay for your phone consultation you will need a debit or credit card so you can make your payment over the phone.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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