Covid-19 Update

Covid-19 Update: We're open for a range of services during the Level 4 lockdown. Use the Ask for an Appointment to get a phone appointment with us during this time. 

We will be able to help with: emergency contraception prescriptions, contraceptive pill repeats (and some contraceptive pill starts) and abortion information.

If you are due for your depo provera jab or for your implant to be changed, we will give you a prescription for the pill until we're able to do face-to-face appointments again. 

If you have an appointment booked with us in the next month, we will be in touch with you to reschedule.

Due to infection control requirements we are unable to provide any face-to-face consultations in our clinics during the lockdown.

Schools, principals and teachers: Our Navigating the Journey sexuality education resources are available for just $25 (that's half-price) for the school holidays. Our resource shop is closed for the duration of the lockdown but these e-resources are available for purchase. 


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99% of clients feel listened to

Friday, June 24, 2016

National News

Our 2016 client satisfaction survey results are in, and you’ve told us there’s a lot you like about the services we offer.

Just over 99% of you feel listened to by our nurses and doctors.

We had great feedback across our services, with 97% of you saying you were happy with how you were welcomed at reception and how your appointment went.

Here’s some of the nice things you said about us in the survey:

  • “Nurses are always friendly and caring”
  • “Easy communication, appointment time made to suit.”
  • “Excellent service, good advice and made me feel happy making good choices.”
  • “She explained things to me, so easy”
  • “Easy, no stress, confidential”
  • “Very friendly & approachable staff :)”
  • “The nurse was lovely and helpful”

We surveyed almost 1000 clients in 15 of our clinics across New Zealand earlier this year, with a particular focus on hearing from Māori and Pasifika.

Thank you to everyone who helped us by filling out a client survey.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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