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99% of clients feel listened to

Friday, June 24, 2016

National News

Our 2016 client satisfaction survey results are in, and you’ve told us there’s a lot you like about the services we offer.

Just over 99% of you feel listened to by our nurses and doctors.

We had great feedback across our services, with 97% of you saying you were happy with how you were welcomed at reception and how your appointment went.

Here’s some of the nice things you said about us in the survey:

  • “Nurses are always friendly and caring”
  • “Easy communication, appointment time made to suit.”
  • “Excellent service, good advice and made me feel happy making good choices.”
  • “She explained things to me, so easy”
  • “Easy, no stress, confidential”
  • “Very friendly & approachable staff :)”
  • “The nurse was lovely and helpful”

We surveyed almost 1000 clients in 15 of our clinics across New Zealand earlier this year, with a particular focus on hearing from Māori and Pasifika.

Thank you to everyone who helped us by filling out a client survey.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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