Service delays

We're experiencing staff shortages due to illness, which means there may be a delay with some appointment requests and some appointments may have to be rescheduled. We apologise for any inconvenience this may cause. We're doing our best. We appreciate your understanding and patience during these trying times.

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Please contact us at resource@familyplanning.org.nz.


Information we may collect from you

Personal information

We may ask you to provide personal information about you, which may include your first name, last name, address, date of birth, contact number.

We may also collect your Health information

Personal health related information may include your NHI number, medical history, test results.

With your permission, we may collect information about you from third parties. For example:

  • Test results from your nurse, doctor (GP) or other health practitioner.

When you make a donation

When you make a donation through our Website (for example, by making a one-off donation), we will ask you to submit certain personal information (such as credit card information) so we can process your donation. We use the credit card information you provide only to fulfil the transaction you requested.

If you are a regular donor, we will maintain your information in our regular donor and membership database and may contact you from time to time. For example:

  • Email you our Family Planning supporters newsletter
  • Invite you to one-off events.

When you sign up to, or renew Family Planning membership

When you sign up to, or renew Family Planning membership through our Website, we will ask you to submit certain personal information (such as credit card information) so we can process your membership payment. We use the credit card information you provide only to fulfil the transaction you requested.

If you are a Family Planning member, we will maintain your information in our regular donor and membership database and may contact you from time to time. For example:

  • Email you our Family Planning member's newsletter
  • Invite you to one-off events.

How We may use your information

We may use your personal information for the following purposes:

  1. to undertake customer service activities, such as responding to any queries, comments or complaints you may have, or to provide you with further information as requested by you, or to update you on our work
  2. with your permission, to refer you to another service provider (we may pass relevant information on to that provider as part of the referral)
  3. to enable us to monitor, review and improve our business systems, products and services
  4. to comply with relevant laws and regulations
  5. for any other specific purpose which we will notify you of at the time your personal information is collected, and
  6. to report significant misconduct or breach of duty, or where there is a serious threat to health or safety. If our staff are threatened or abused, we may refer this to the police.

Who can access your information and who do we share it with?

We respect and protect the privacy and confidentiality of your personal and health information. We will not share your donation, membership, or health record unless you ask us to, or we are required to do so by law.

We provide non-identifiable information to the Ministry of Health (we do not disclose personal information that can identify you).

With your permission, we may communicate with appropriate health practitioners, to ensure you receive the health services that you are entitled, such as linking you to other health providers, arranging tests if necessary, and linking you to counselling and other support services.

Research may be undertaken on non-identifiable information (we do not disclose personal information that can identify you).

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Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.