TRAFFIC LIGHTS SYSTEM - updated 25 January 2022

We are offering all services either by telephone consult or in person. Booked appointments only in Traffic Light Red - no walk-in or drop-in appointments.

The service may be slightly different than you are used to.

  • Our staff will help you make the right appointment.
  • If you are having a face-to-face appointment, you will be COVID-screened before your appointment and when you arrive at the clinic.
  • You will need to wear a mask when coming to the clinic and a medical mask during your appointment. We’ll give you a medical mask to wear.
  • If you require a support person with you, please let us know at the time of booking your appointment. Support people will be required to show their My Vaccine Pass either digitally or as a hardcopy at the time of your appointment.
  • Click here for more information on Family Planning appointments under the traffic lights system. 


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Your rights

Ō mōtika

Your rights are important – we are committed to ensuring your rights are considered when you use our services or work with us.

Code of Health and Disability Services Consumers’ Rights

Everyone using our service has the protection of the Code of Health and Disability Services Consumers' Rights. The Code is displayed throughout our premises and you can take a copy away with you.

You can read the Code in full on the Health and Disability Commissioner website.

Your Privacy and Health Information Rights

We must follow the rules set out in the Privacy Act and the Health Information Privacy Code.

The Privacy Act provides the general framework for how 'agencies' collect, use, disclose, store and give access to personal information. The Health Information Privacy Code is a Code of Practice under the Privacy Act, which covers how health information is collected, used, held and disclosed by health agencies.

Learn about your rights under the Health Information Privacy Code.


We collect and hold information about all of our clients so we can provide the right care and treatment. Your information is confidential and the only staff who are allowed to see your records are those who are involved in your care.

If you are or have been a client of Family Planning, you have a right to ask and be given access to your health information.

Find out how to access your health information.

Health AND Disability Advocacy

The Nationwide Health and Disability Advocacy Service provides a free, independent advocacy service to help people ensure their rights are respected. Contact them on 0800 555 050 or email


If you have a question about your rights, or feel we are not meeting your rights,
let us know.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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