COVID-19: Update 21 September

Level 3: We are offering most services at Level 3. Booked appointments only. Phone consultations for emergency contraception, pill repeats, condom prescriptions, pre-IUD/pre-implant appointments. We may be able to offer bridging contraception until we can see you in the clinic. We have COVID precautions in place:

  • You will be COVID-screened before your appointment and on arrival at the clinic.
  • To help with physical distancing, please do not bring a support person to the clinic unless it is absolutely necessary. Please do not bring children to the clinic.
  • Please maintain physical distancing of two metres when waiting outside the clinic and in the clinic waiting room.
  • Please come to the clinic at the time allocated. You may be asked to wait outside the clinic if there are too many people in the waiting room.
  • Please ring ahead and cancel if you become unwell. You can also cancel your appointment by using the Cancel my Appointment Form

Level 2: We are able to offer all services in our clinics at Level 2. We are also offering many services over the phone. We have COVID precautions in place:

  • You will be COVID-screened before your appointment and on arrival at the clinic. Do not come to the clinic if you are unwell.
  • To help with social distancing, please do not bring a support person to the clinic unless it is absolutely necessary.
  • Please do not bring children to the clinic.
  • Please wear your mask to your appointment and make sure to scan on arrival.
  • If there is a charge for your appointment, contactless payment is preferred.

 

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Your rights

Ō mōtika

Your rights are important – we are committed to ensuring your rights are considered when you use our services or work with us.

Code of Health and Disability Services Consumers’ Rights

Everyone using our service has the protection of the Code of Health and Disability Services Consumers' Rights. The Code is displayed throughout our premises and you can take a copy away with you.

You can read the Code in full on the Health and Disability Commissioner website.

Your Privacy and Health Information Rights

We must follow the rules set out in the Privacy Act and the Health Information Privacy Code.

The Privacy Act provides the general framework for how 'agencies' collect, use, disclose, store and give access to personal information. The Health Information Privacy Code is a Code of Practice under the Privacy Act, which covers how health information is collected, used, held and disclosed by health agencies.

Learn about your rights under the Health Information Privacy Code.

ACCESS YOUR HEALTH INFORMATION

We collect and hold information about all of our clients so we can provide the right care and treatment. Your information is confidential and the only staff who are allowed to see your records are those who are involved in your care.

If you are or have been a client of Family Planning, you have a right to ask and be given access to your health information.

Find out how to access your health information.

Health AND Disability Advocacy

The Nationwide Health and Disability Advocacy Service provides a free, independent advocacy service to help people ensure their rights are respected. Contact them on 0800 555 050 or email advocacy@hdc.org.nz.

PROVIDE FEEDBACK

If you have a question about your rights, or feel we are not meeting your rights,
let us know.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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