COVID-19: Update 4 October

Level 3: We are offering most services. Booked appointments only. Phone appointments for emergency contraception, pill repeats, condoms, pre-IUD/pre-implant appointments. We may be able to offer bridging contraception until we can see you in the clinic. COVID precautions in place:

  • You will be COVID-screened before your appointment and at the clinic.
  • To help with social distancing, please do not bring a support person unless absolutely necessary. Please do not bring children to the clinic.
  • Please maintain social distancing of two metres when waiting outside the clinic/in the waiting room.
  • Please come to the clinic at the time given. You may be asked to wait outside if there are too many people in the waiting room.
  • Please cancel if you become unwell. You can cancel using the Cancel my Appointment Form

Level 2: We are offering all services in our clinics. Phone services available. COVID precautions in place:

  • You will be COVID-screened before your appointment and on arrival at the clinic. Do not come to the clinic if you are unwell.
  • To help with social distancing, please do not bring a support person unless it is absolutely necessary.
  • Please do not bring children to the clinic.
  • Please wear your mask to your appointment and make sure to scan on arrival.
  • If there is a charge for your appointment, contactless payment is preferred.

 

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Your health records

Ō pārongo hauora

Your health records are held at our clinics and include details from your visits to see our nurses and doctors.

HOW CAN I SEE MY OWN RECORD?

You have the right to ask and be given a copy of your personal health information. Please fill in the form below and supply the required documentation to request your health information.

Request for Health Information Form. 

We can refuse your request, but only for very limited reasons which we would explain at the time.

CAN ANYONE ELSE SEE MY RECORDS?

In most cases, we cannot give any information about you to anyone without your permission. This includes your partner, whānau, or friends.

We will only share your information if you have given us permission to do so using the Request for Health Information Form.

There are special times when health information may be given to other people. These include:

  • If we get written instructions as part of a legal inquiry 
  • If you develop cervical cancer, we are required to tell the Government agency which keeps track of cancer numbers 
  • For us to check the quality of our services to make sure our clients have had the best possible care 
  • When the Ministry of Health monitors the use of publicly-funded services and medications 
  • Research that could help many other people.

why do we collect information? 

We collect information from you to make sure you are treated correctly and safely. We also collect information for statistics, monitoring and research. 

This helps the community to plan and deliver health care. 

We will always: 

  • Keep your information private 
  • Tell you why the information is necessary 
  • Tell you who else will have access to your information 

The Health Information Private Code 2020 rules how we collect, use and store your information and who is able to see it. This code protects you and the confidentiality of your health records. 

SECURITY OF YOUR HEALTH RECORDS

The security of your health record is very important to us.

We hold all health records for 15 years. This means that if it’s been 15 years since you last visited one of our clinics your record will be destroyed by a confidential document destruction service.

HELP US MAINTAIN CLIENT RECORDS

You can help us with this process too – if you know of someone who was once a client at any of our clinics let them know so they can come and talk with us about their records.

TALK TO SOMEONE ABOUT THIS PROCESS

To find out more and to submit requests for information: 

Post

Quality and Compliance Advisor

Family Planning National Office

Level 2, 205 Victoria Street, Wellington 6011

P O Box 11 515, Wellington 6142

Email

quality@familyplanning.org.nz 

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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