COVID-19: Update 21 September

Level 3: We are offering most services at Level 3. Booked appointments only. Phone consultations for emergency contraception, pill repeats, condom prescriptions, pre-IUD/pre-implant appointments. We may be able to offer bridging contraception until we can see you in the clinic. We have COVID precautions in place:

  • You will be COVID-screened before your appointment and on arrival at the clinic.
  • To help with physical distancing, please do not bring a support person to the clinic unless it is absolutely necessary. Please do not bring children to the clinic.
  • Please maintain physical distancing of two metres when waiting outside the clinic and in the clinic waiting room.
  • Please come to the clinic at the time allocated. You may be asked to wait outside the clinic if there are too many people in the waiting room.
  • Please ring ahead and cancel if you become unwell. You can also cancel your appointment by using the Cancel my Appointment Form

Level 2: We are able to offer all services in our clinics at Level 2. We are also offering many services over the phone. We have COVID precautions in place:

  • You will be COVID-screened before your appointment and on arrival at the clinic. Do not come to the clinic if you are unwell.
  • To help with social distancing, please do not bring a support person to the clinic unless it is absolutely necessary.
  • Please do not bring children to the clinic.
  • Please wear your mask to your appointment and make sure to scan on arrival.
  • If there is a charge for your appointment, contactless payment is preferred.

 

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Please contact us at resource@familyplanning.org.nz.


Use our phone clinic

Ngā kōrero ā-waea

A phone clinic is an appointment over the phone. It is an easy way for you to talk with a nurse:

  • You choose a time that suits you 
  • You don’t have to travel to the clinic 
  • You don’t have to pay for transport or parking
  • You don’t have to worry about child care or getting time off work.

There are many reasons why using our phone clinic might work for you.

WHAT IS A PHONE Clinic?

A phone clinic is when you talk with a nurse on the phone, just like you would if you were at a clinic.

WHAT CAN BE DONE AT A PHONE Clinic?

Here are some of the things that can be done at a phone clinic:

  • Getting the emergency contraceptive pill (ECP)
  • Getting a prescription for boxes of condoms
  • Getting a repeat pill prescription or making a start on the progestogen-only pill (mini pill) 
  • Pre-appointments for the IUD and implant
  • Talking about your contraception options

When you call to make your appointment, ask us if the phone clinic is right for you, or the call taker might suggest it.  

HOW DOES A PHONE Clinic WORK?

To book a phone clinic:

  • Call us on 0800 372 546 between 8am and 6pm, weekdays. 

    After hours, you can request an appointment by filling in the Ask for an Appointment form. This form is available after 6pm weekdays and during the weekend. Fill out your details and we will call you back and book your appointment.

  • You choose what time you’re available for the nurse to call you and the phone number the nurse can call you on, and your phone clinic will be booked in – just like for an appointment at a clinic.
  • The nurse will call you at the agreed time and you will have your appointment on the phone.

WHAT IF I NEED A PRESCRIPTION? 

If you need a prescription, the nurse will send it to the pharmacy you choose and you collect it from there. The pharmacy might charge you a 'fax fee', which is usually between $3 and $5, but can sometimes be $10.

HOW MUCH DOES A PHONE Clinic COST? 

A phone clinic costs the same as a clinic appointment. Check out our fees and charges page.

If you need to pay for your phone clinic you will need a debit or credit card so you can make your payment over the phone.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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