We are offering all services either by telephone consult or in person under the COVID-19 Protection Framework (traffic lights system). Depending on the traffic light in your area, the service may be slightly different than you are used to.
Our staff will help you make the right appointment.
To ensure you receive the care you require while keeping you and our staff safe, here's what we require under the traffic lights system.
As a primary health care provider, all Family Planning staff are fully vaccinated against COVID-19.
Our clients are not required to show proof of COVID-19 vaccination for appointments at a Family Planning clinic. However, if it is absolutely necessary for you to have a support person with you at your appointment, they will be required to show proof they are fully vaccinated against COVID-19. They can present the New Zealand Government's My Vaccine Pass either digitally or as a hardcopy, at the time of your appointment. This also applies to children aged 12 years and over (although we do ask that you do not bring children to the clinic).
If you require a support person to come with you, please let us know at the time of booking your appointment.
Face coverings are to be worn at all times in our clinics. If you are in an area that is in Traffic Light Red, you will be required to wear a medical mask during your appointment, which we will provide for you. In Traffic Light Orange areas, you can continue to wear your own mask. If you have a medical condition or disability that makes it difficult to wear a mask, let us know in advance, so we can make arrangements to assess you safely.
If you are having a face-to-face appointment at one of our clinics, you will be COVID-screened before your appointment and on arrival at the clinic.
All visitors to our clinics need to scan in using the NZ COVID Tracer QR code or sign the visitors’ log book to help with contact tracing if needed.
All visitors to our clinics need to use hand sanitizer, which is available when you arrive and as you leave the clinic.
To help with 1-metre physical distancing requirements, please do not bring a support person to the clinic unless it is absolutely necessary. Please do not bring children to the clinic.
If you require a support person to come with you, please let us know at the time of booking your appointment. Support people will be required to show proof of COVID-19 vaccination status at the time of your appointment.
Contactless payment is preferred. We have Paywave in all our clinics nationwide, or you will be asked for online payment.
Please do not come to the clinic if you are sick – stay at home and call the clinic. We will rebook you for a phone appointment if appropriate. If you need to cancel your appointment, you can also use the Cancel my Appointment form.
Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.