Covid-19 Update

Covid-19 Update: We're open for a range of services during the Level 4 lockdown. Use the Ask for an Appointment to get a phone appointment with us during this time. 

We will be able to help with: emergency contraception prescriptions, contraceptive pill repeats (and some contraceptive pill starts) and abortion information.

If you are due for your depo provera jab or for your implant to be changed, we will give you a prescription for the pill until we're able to do face-to-face appointments again. 

If you have an appointment booked with us in the next month, we will be in touch with you to reschedule.

Due to infection control requirements we are unable to provide any face-to-face consultations in our clinics during the lockdown.

Schools, principals and teachers: Our Navigating the Journey sexuality education resources are available for just $25 (that's half-price) for the school holidays. Our resource shop is closed for the duration of the lockdown but these e-resources are available for purchase. 


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Urinary Tract Infection (UTI)

This page explains the symptoms and treatment for urinary tract infections.


A urinary tract infection (UTI) is when bacteria grow in your urinary tract and cause an infection.

This can affect:

  • your bladder. This is called cystitis, and is the most common type of UTI.
  • your urethra (where your wee comes out). This is called urethritis.
  • Your kidneys. This is called pyelonephritis and is more serious.


The most common way you can get a UTI is when bacteria from around your anus get into the urethra and bladder, and causes inflammation.

This is most likely to happen when wiping after going to the toilet or after having sex. 

Anyone can get a UTI, but females are more at risk because of the way their body is set up with the urethra close to the anus.

Other factors that can increase your risk of getting an UTI include:

  • Not emptying your bladder properly
  • Being pregnant


The symptoms of a UTI include:

  • Pain or burning when you wee
  • You need to wee often or urgently
  • Pain in your tummy, back or side

These symptoms can be the same as some STIs such as chlamydia.


A UTI is treated with antibiotics, and it will usually clear up within a few days.

You should also drink lots of water. You might also like to use pain killers or urine alkalisers, such as Ural or Citravescent.

Don’t ignore a UTI, as untreated infections can lead to more serious problems with your kidneys.

If you think you may have a UTI, make an appointment at Family Planning or with your doctor.


Partners do not need treatment when you have a UTI, but they will need treatment if the symptoms turn out to be caused by an STI.


Here are some ways you can prevent UTIs:

  • Drink lots of water
  • Wee before, and right after having sex
  • Wipe from your front (urethra, where your wee comes from) backwards to your bottom when going to the toilet.
  • Don’t use feminine hygiene products such as sprays, deodorants or douches in the genital area

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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