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Please contact us at resource@familyplanning.org.nz.


Client Services Representative

  • Our Vision – Equity, Access and Choice
  • Exciting opportunity to contribute to the work of Family Planning
  • Leading provider of sexual and reproductive health services

ABOUT OUR WORK

Family Planning is New Zealand's leading sexual and reproductive health service provider. We believe everyone should have access to quality services and information so they can make informed choices about their sexual and reproductive health.

ABOUT THE ROLE

We have a position currently available in our inbound Client Contact Centre based in Tristram Street, Hamilton. This role is offering 40 hours each week to be worked between 8.00am - 8.00pm Monday to Friday and Saturdays 8.00am - 5.00pm on a rostered basis. This role offers ample opportunity for upskilling and development.

In this role you would be responsible for answering all incoming calls to Family Planning. You will be the first point of contact for our clients wanting to access our services and make an appointment. You will be expected to uphold client confidentiality and provide a high level of customer service at all times. You will also be providing information about our services and directing calls to other areas of Family Planning.

We are looking for a team player who is reliable, punctual and adaptable to rapid change, and can offer flexibility around hours of work. It is essential that you are empathetic, non-judgmental and display a high level of integrity. 

In addition, the successful applicant will have:

  • A minimum of one year experience within a contact centre or customer service role.
  • Excellent keyboard and computer skills with a high level of attention to detail.
  • Well-developed communication skills and excellent phone manner.

If this sounds like you, please send us your application along with a cover letter telling us why these hours work for you and include examples of how you will enhance our team!

FURTHER INFORMATION

Family Planning has a commitment to the Treaty of Waitangi. We are an EEO employer and a registered charity.

Applications close Sunday 28 July 2019

TO APPLY: Send your completed application form, cover letter and CV to recruitment@familyplanning.org.nz

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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