Covid-19 Update

Covid-19 Update: We're open for a range of services during the Level 4 lockdown. Use the Ask for an Appointment to get a phone appointment with us during this time. Please note that we will not be offering phone appointments over the Easter Weekend (10-13 April). 

We will be able to help with: emergency contraception prescriptions, contraceptive pill repeats (and some contraceptive pill starts) and abortion information.

If you are due for your depo provera jab or for your implant to be changed, we will give you a prescription for the pill until we're able to do face-to-face appointments again. 

If you have an appointment booked with us in the next month, we will be in touch with you to reschedule.

Due to infection control requirements we are unable to provide any face-to-face consultations in our clinics during the lockdown.

Schools, principals and teachers: Our Navigating the Journey sexuality education resources are available for just $25 (that's half-price) until the end of April. Our resource shop is closed for the duration of the lockdown but these e-resources are available for purchase. 

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Please contact us at resource@familyplanning.org.nz.


Continuous Quality Improvement

QUALITY

Quality is an integral part of everything we do and it is everybody’s business.

We are always working to make our services better for our clients.

We have a continuous quality improvement programme to ensure we meet regulatory compliance standards.

Our continuous quality improvement also allows us to meet:

  • Our external accreditation and certification requirements 
  • National standards and legal requirements
  • Professional standards of competency

See Our Accreditations for a full list of Family Planning’s memberships, accreditations and standards. 

Making sure we consistently deliver high-quality sexual and reproductive healthcare services is very important to Family Planning.

YOUR FEEDBACK

You can help us to improve our services by telling us what we did well or what we can do better – just follow our feedback and complaints process.

We carry out a client experience survey each year and encourage clients to complete a survey form. 

We also carry out evaluations at the end of courses and projects.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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