Student Information

As a student you must read and understand this information to enrol in any one of our courses for health professionals.

Student Allowances and Loans

Enrolment on Family Planning courses does not qualify students for a student allowance or loan.

Codes of Practice

When students are participating in a Family Planning course the codes of practice will be followed.

Family Planning will:

  • Respect students, including their ethnicity, cultural needs, age, gender, background and individual levels of ability.
  • Acknowledge and respect the principles of the Treaty of Waitangi.
  • Provide access to information through the academic resources of Family Planning’s Library.
  • Manage personal records and official information pursuant to the Privacy Act.
  • Provide accurate course information including course outlines, cost and assessment procedures, before enrolment.
  • Provide accurate information about subject outline, objectives, assessment deadlines and weighting, timetable, course requirements and administrative information, e.g. fee payment, registration, etc. once registered.
  • Provide competent and effective teaching from trained staff.
  • Provide safe, clean, healthy and comfortable learning environment.
  • Support students by ensuring staff are accessible at reasonable times to discuss relevant issues.
  • Allow a reasonable amount of work and time for each course.
  • Return assessment results and feedback in accordance with course regulations
  • Mark assessments in line with a valid and reliable a marking schedule
  • Provide an official complaints procedure.

Students will:

  • Respect other students.
  • Be respectful and considerate of Family Planning staff and property.
  • Observe the rules and policies of Family Planning.
  • Be committed to meeting the requirements of their course of study.
  • Attend all set classes.
  • Be committed to meeting deadlines for assignment and assessments.
  • Speak directly with the relevant staff member to try to resolve any concerns.
  • Behave in a way that ensures the health and safety of fellow students and report any potential danger or damage to people or property.
  • Not be involved in any criminal activity.
  • Not act in any way that could prejudice the reputation of Family Planning including respecting confidentiality.
  • Refrain from any form of harassment.
  • Observe the Code of Health and Disability Services Consumers Rights.

Assessment, Malpractice and Disciplinary Procedures

Students must submit their own work for assessment; plagiarism is unacceptable. Students must acknowledge information accessed from journal articles and other sources in the body of any work and include a reference list.

Any assessment work submitted where plagiarism is suspected will be returned to the student unmarked. The student may resubmit their own work however the final certificate will state the student was required to resubmit work because of dishonest practice.

Unprofessional conduct either on Family Planning premises or within the health practitioner’s own practice will be investigated and may result in expulsion from the course. Entry may also be refused entry to any other Family Planning course.

Health and Safety

Emergency evacuation procedures will be clearly explained to all students at the beginning of all courses in accordance with the Health and Safety Act. Ways to minimise any potential risks which may be present during the course will also be discussed.

Student Support

Students may need support in dealing with personal or study-related issues during the course which may affect their study or relationships with other students or staff.

Students are encouraged to talk to their course coordinator or email us so they receive the appropriate support.

Library and Resources


Student’s personal information is gathered, held and/or disclosed for statistical purposes in accordance with the Privacy Act 1993.

When enrolling for a course, students authorise Family Planning to disclose information to third parties in accordance with the Privacy Act.

This disclosure could include forwarding names and course details to New Zealand Qualifications Authority (NZQA) for students enrolled in courses based on unit standards and completion information to National Cervical Screening Programme (NCSP) and New Zealand Nurses Organisation (NZNO).

Family Planning will co-operate in providing information to police or other official agencies where there is a statutory or moral obligation to do so. This information will be given only at the direction of our Chief Executive.


Students will be given all details for courses with an assessment components including:

  • When the assessment will take place.
  • How long the assessment will be.
  • What type of assessment to expect.
  • How much the assessment is worth.
  • What marks are required to complete the course successfully.
  • How to appeal their results.
  • How they will receive their results.

Evaluation and Academic Standards

Students will be asked to evaluate the courses. This will take place anonymously. The feedback from students will contribute to ongoing reviews of the courses, tutor/educators and academic standards.

The Family Planning Academic Team meets regularly to discuss all aspects of Family Planning Clinical and Training Development arm.


Students are encouraged to voice all matters of concern in relation Family Planning courses. These concerns will be heard, verified and resolved as part of a continuous process to improve customer service.

Any student who wishes to express a concern, provide feedback or make a complaint should address the issue with their course coordinator in the first instance

Read the full complaints procedure for clinical courses, including a flow chart of the process (PDF 187kb)

Read the Family Planning Complaints Procedure

The New Zealand Qualifications Authority (NZQA) has a process for complaints about NZQA Accredited courses.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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