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Your health records

Ō pārongo hauora

Your health records are held at our clinics and include details from your visits to see our nurses and doctors.

WHY DO WE COLLECT INFORMATION?

We collect information from you to make sure you are treated correctly and safely. We also collect information for statistics, monitoring and research.

This helps the community to plan and deliver health care.

We will always:

  • Keep your information private 
  • Tell you why the information is necessary 
  • Tell you who else will have access to your information.

The Health Information Privacy Code 1994 rules how we collect use and store your information and who is able to see it. This code protects you and the confidentiality of your health records.

CAN ANYONE ELSE SEE MY RECORDS?

In most cases, we cannot give any information about you to anyone without your permission. This includes your partner, whānau or friends.

We will only share your information with your GP if you have given us permission to do so.

There are special times when health information may be given to other people. These include:

  • If we get written instructions as part of a legal inquiry 
  • If you develop cervical cancer, we are required to tell the Government agency which keeps track of cancer numbers 
  • For us to check the quality of our services to make sure our clients have had the best possible care 
  • When the Ministry of Health monitors the use of publically-funded services and medications 
  • Research that could help many other people.

HOW CAN I SEE MY OWN RECORD?

You have the right to see and get a copy of your personal health information. However, the original record belongs to us.

You can ask to look at your health records:

  • To check the information is correct 
  • To learn more about your medical condition and treatment 
  • To take a copy of your record with you if you are moving 
  • To make a claim from ACC for accidental injury or medical misadventure or to provide information to get life or health insurance 
  • To make a complaint against a health practitioner.

To get a copy, ask the manager at the Family Planning clinic you visit or write to them. You will need to provide proof of your identity.

SECURITY OF YOUR HEALTH RECORDS

The security of your health record is very important to us.

We hold all health records for 15 years. This means that if it’s been 15 years since you last visited one of our clinics your record will be destroyed by a confidential document destruction service.

HELP US MAINTAIN CLIENT RECORDS

You can help us with this process too – if you know of someone who was once a client at any of our clinics let them know so they can come and talk with us about their records.

TALK TO SOMEONE ABOUT THIS PROCESS

If you would like to talk with someone about this process, please ask to speak with the clinic manager at your Family Planning Clinic.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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