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Phone consultations

Ngā kōrero ā-waea

Phone consultations are an easy way to talk with a nurse because:

A nurse will talk with you on the phone, just as they would in a clinic.

  • You choose a time that suits you 
  • You don’t have to travel to the clinic 
  • You don’t have to pay for transport or parking
  • You don’t have to worry about child care or getting time off work.

There are many great reasons why a phone consultation with a nurse might work for you.

WHAT IS A PHONE CONSULTATION?

A phone consultation is when a nurse talks with you on the phone, just as they would if you were at your appointment in a clinic.

WHAT CAN BE DONE AT A PHONE CONSULTATION?

Here are some of the things that can be done at a phone consultation:

  • Getting the emergency contraceptive pill (ECP)
  • Getting a prescription for boxes of condoms
  • Getting a repeat pill prescription (in some cases)
  • Pre-appointments for the IUD and implant
  • Talking about your contraception options

Having a phone consultation does depend on a few things, so sometimes we might need to see you in the clinic instead.

When you call to make your appointment, you can ask us if a phone consultation is right for you, or the call taker might suggest it.  

HOW DOES A PHONE CONSULTATION WORK?

You book a phone consultation the same way you make an appointment:

  • Call us or use the Ask for an Appointment form and we’ll call you
  • You choose what time you’re available for the nurse to call you and the phone number the nurse can call you on, and your phone consultation will be booked in – just like for an appointment at a clinic.
  • The nurse will call you at the agreed time and you will have your appointment on the phone

WHAT IF I NEED A PRESCRIPTION? 

If you need a prescription, the nurse will send it to the pharmacy you’d like to go to for you to collect. The pharmacy might charge you a 'fax fee', which is usually between $3.00 and $5.00, but can sometimes be $10.00.

HOW MUCH DOES A PHONE CONSULTATION COST? 

The costs for a phone consultation are the same as for a clinic appointment. Check out our fees and charges page.

So, if you need to pay for your phone consultation you will need a debit or credit card so you can make your payment over the phone.

Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.

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