Phone consultations are an easy way to talk with a nurse because:
- You choose a time that suits you
- You don’t have to travel to the clinic
- You don’t have to pay for transport or parking
- You don’t have to worry about child care or getting time off work.
There are many great reasons why a phone consultation with a nurse might work for you.
WHAT IS A PHONE CONSULTATION?
A phone consultation is when a nurse talks with you on the phone, just as they would if you were at your appointment in a clinic.
WHAT CAN BE DONE AT A PHONE CONSULTATION?
Here are some of the things that can be done at a phone consultation:
- Getting the emergency contraceptive pill (ECP)
- Getting a prescription for boxes of condoms
- Getting a repeat pill prescription (in some cases)
- Pre-appointments for the IUD and implant
- Talking about your contraception options
Having a phone consultation does depend on a few things, so sometimes we might need to see you in the clinic instead.
When you call to make your appointment, you can ask us if a phone consultation is right for you, or the call taker might suggest it.
HOW DOES A PHONE CONSULTATION WORK?
You book a phone consultation the same way you make an appointment:
- Call us or use the Ask for an Appointment form and we’ll call you
- You choose what time you’re available for the nurse to call you and the phone number the nurse can call you on, and your phone consultation will be booked in – just like for an appointment at a clinic.
- The nurse will call you at the agreed time and you will have your appointment on the phone
WHAT IF I NEED A PRESCRIPTION?
If you need a prescription, the nurse will send it to the pharmacy you’d like to go to for you to collect. The pharmacy might charge you a 'fax fee', which is usually between $3.00 and $5.00, but can sometimes be $10.00.
HOW MUCH DOES A PHONE CONSULTATION COST?
The costs for a phone consultation are the same as for a clinic appointment. Check out our fees and charges page.
So, if you need to pay for your phone consultation you will need a debit or credit card so you can make your payment over the phone.
Family Planning has clinics located throughout New Zealand. Use the clinic finder to find your nearest clinic.