Family Planning Complaints Information

At Family Planning we pride ourselves on offering excellent client services.

Our outstanding services are based on

• standards of excellence
• agreed clinical practice
• competency
• accountability

Family Planning staff will ensure that our clients have access to information on their rights under the Code of Health and Disability Services Consumers’ Rights.

We welcome and rely on client feedback. If you are not satisfied with our service then please let us know so that we can improve our service.
 
Family Planning staff will inform any client who wishes to make a complaint about Family Planning staff or its practices about our complaints procedure.

To make a complaint about any aspect of Family Planning services please talk with the manager at the centre or service location where you accessed our services.